Cancellations to accommodation bookings
If you wish to cancel your accommodation reservation the following terms and conditions apply:
As a small boutique property our business depends on maximising occupancy, cancellations often result in an empty retreat due to booking lead times. Cancellations within 2 months of arrival 50% of total paid will be refunded. Within one month of arrival all monies will be forfeited. No refunds or transfers can be given in the event of non-arrival, any unused services or unused nights due to illness, weather disruption or family emergencies. We recommend that you protect yourself with travel insurance.
Changes to bookings
If you wish to change your booking to another date please be aware that this may result in an empty retreat due to booking lead times. Management reserves the right to transfer a booking to another date at it’s discretion. A fee of $200.00 per day will apply to any transferred bookings. Transferred bookings will not be offered for long weekends or public holidays. If you decide to leave early no refunds will be issued for the unused portion of your stay, package or unused spa services.
Government Travel Restrictions and Lock Downs
Should a government imposed travel restriction or lockdown affect your booking your booking will be rescheduled to a mutually agreed date. No refunds will be given. The Cancellation and Refund policy above apply to all bookings.