Terms & Conditions

The following Terms and Conditions apply to all bookings.

Payments

All accommodation bookings require a 100% payment via one of the following options:

All day spa, and bookings requiring mineral springs are required to be paid in full at the time of booking.

No refunds are paid for 'No Show' or booking cancellations, management reserves the right to transfer a  booking to another date at it's discretion. Transfered bookings will not be offered for long weekends or public holidays.If you decide to leave early no refunds will be issued for the unused portion of your stay or package.

Credit card (if you are paying with a credit card please note that a 1.5% merchant service fee will apply). This is in addition to the total amount payable.

Payments by EFTPOS Money Order or Cash do not attract a fee.

All reservations are confirmed on the day of receipt of the deposit.

We will email or post a confirmation invoice to you setting out all the details of your reservation,providing directions on how to find us. Please check the reservation details, all discrepancies should be notified to management immediately.

You will need to provide the following when making a reservation:

Name
No of persons
Accommodation dates required
Date of arrival and departure
Postal address
Home phone number
Mobile phone number
Estimated time of arrival
Credit card details if paying by this method

 

If you wish to cancel your reservation the following terms and conditions apply:

  1. Cancellation must be notified to the Manager in writing and forwarded by email, (if by letter a further three day allowance should be made for the postal delivery), and the notice must clearly set out the reason for the cancellation request.
  2. If such notice of cancellation is received by the Manager 21 days prior to date of arrival, then the deposit paid will be applied to another date which is subject to availability and terms and conditions(no transfer will be available for public holidays or long weekends).
  3. No refunds will be given.

Other than in the notice period specified in condition (2) above, the deposit paid will be forfeited at the time of a cancellation notification, and the cancelled booking date will become immediately available for the public to book. Management reserves the right at its total discretion, to refund deposits less a rebooking fee of $150.00 if the cancelled booking is subsequently re-sold to another guest at the same total gross booking amount including additional services, and where the booking is for the same period of time as the cancelled booking.

(a) Under this condition, where the deposit for the accommodation has been paid by a credit card, the card holder (without further permission from the card holder) permits the manager to debit the card with the full amount of the accommodation booking less any deposit paid. A receipt will be forwarded to the card holder showing the date and amount of funds debited from the account. No shows or cancellations received within 7 days of arrival date, will forfeit the deposit and will be liable to pay the full amount of the accommodation and or services booked.

Stay updated and sign up to our email newsletter for news and special offers.

Book Today
Luxury Accommodation in the Dandenong Ranges

Find Us: Romantic Escapes, Romantic Getaways, Weekend Getaways, Day Spa Melbourne, Day Spas Victoria, Spa Retreats Victoria, Day Spa Yarra Valley, Couples Day Spa, Day Spa Retreats Victoria, Day Spa Retreat Victoria, Day Spas Yarra Valley, Romantic Australia Day Getaways, Romantic Valentines Day Getaways, Japanese Mountain Retreat blog