Terms & Conditions

The following Terms and Conditions apply to all bookings.

Payments

All accommodation bookings require a 100% payment via one of the following options:

All day spa, and bookings requiring mineral springs are required to be paid in full at the time of booking.

No refunds are paid for 'No Show' or booking cancellations, management reserves the right to transfer a  booking to another date at it's discretion. Transfered bookings will not be offered for long weekends or public holidays.If you decide to leave early no refunds will be issued for the unused portion of your stay or package.

Credit card (if you are paying with a credit card please note that a 1.5% merchant service fee will apply). This is in addition to the total amount payable.

Payments by EFTPOS Money Order or Cash do not attract a fee.

All accommodation reservations are confirmed on the day of receipt of the deposit.

We will email or post a confirmation invoice to you setting out all the details of your reservation,providing directions on how to find us. Please check the reservation details, all discrepancies should be notified to management immediately.

You will need to provide the following when making a reservation:

Name
No of persons
Accommodation dates required
Date of arrival and departure
Postal address
Home phone number
Mobile phone number
Estimated time of arrival
Credit card details if paying by this method

 

If you wish to cancel your reservation the following terms and conditions apply:

  1. Cancellation must be notified to the Manager in writing and forwarded by email, (if by letter a further three day allowance should be made for the postal delivery), and the notice must clearly set out the reason for the cancellation request.
  2. If such notice of cancellation is received by the Manager 21 days prior to date of arrival, then the deposit paid will be applied to another date which is subject to availability and terms and conditions(no transfer will be available for public holidays or long weekends).
  3. No refunds will be given.

Other than in the notice period specified in condition (2) above, the deposit paid will be forfeited at the time of a cancellation notification, and the cancelled booking date will become immediately available for the public to book. Management reserves the right at its total discretion, to refund deposits less a rebooking fee of $150.00 if the cancelled booking is subsequently re-sold to another guest at the same total gross booking amount including additional services, and where the booking is for the same period of time as the cancelled booking.

(a) Under this condition, where the deposit for the accommodation has been paid by a credit card, the card holder (without further permission from the card holder) permits the manager to debit the card with the full amount of the accommodation booking less any deposit paid. A receipt will be forwarded to the card holder showing the date and amount of funds debited from the account. No shows or cancellations received within 7 days of arrival date, will forfeit the deposit and will be liable to pay the full amount of the accommodation and or services booked.

Appointment scheduling

 

We recommend you book your appointments in advance to secure your preferred date, time and therapist. This can be done in person, over the phone 9737 0086 or emailinfo@japanesemountainretreat.com.au cash or credit card payment in full is required at the time of booking.

 
Cancellation Policy  

As we are a small resort with limited mineral spring and day spa facilities we do not accept cancellations to bookings. If an emergency arises and you are unable to attend your booking please contact us as soon as possible and we will do our best to reschedule your booking.

Confirmation of an appointment is acknowledgement of this cancellation policy.

 
Arrival Time   We ask that you arrive 15-20 minutes prior to your day spa appointment time. This allows you to enjoy the full value of your spa experience. Time to enjoy our Moroccan Mint Tea or water and complete your personal consultation questionaire. Your treatment will include a consultation with your therapist, as well as recommendations for suitable products for continued enjoyment of our products at home.
 
Arriving late   Plan your time out carefully, as all treatments complete at the scheduled time. Late arrival may mean a reduction in treatment time. Full rates still apply.
 
Your comfort  

Please wear comfortable clothing. We will provide you with a robe, slippers and disposable underwear for your privacy and our therapists will advise you on their usage. Disposable underwear should be worn during water based and massage treatments - our therapists are fully trained to drape you and protect your privacy at all times.  However please advise your therapist if you are uncomfortable for any reason.

 
Precautions  

Please be aware that bathing in the heated mineral spring, use of steam rooms or use of the Roman Bathhouse is not recommended for anyone with medical concerns, health issues, pregnancy. Please see professional medical advice if in doubt.

 
Gift vouchers  

Day Spa Gift vouchers are valid for 12 months from the date of issue and are not redeemable for cash. The full value may be partially redeemed over the validity period but must be fully redeemed before expiry. Any unused balance will not be refunded or credited when the voucher expires.  Certificates must redeemed by the expiry date and once expired hold no value. 

     
Valuables   Please do not bring valuables or jewellery as no responsibility is taken for lost items.

 Liability

Japanese Mountain Retreat Mineral Springs and Spa adjoins three water bodies and this may be perceived as hazardous and or dangerous. Under the circumstances and to the extent permitted by law, we do not accept liability in the event of damage, loss or injury to persons or property at Japanese Mountain Retreat Mineral Springs and Spa arising from any cause whatsoever. All guests are hereby notified that Japanese Mountain Retreat Mineral Springs and Spa has inherent dangers and all guests acknowledge that they enter at their own risk. Due to the inherent drowning risks the retreat does not accept children under the age of 16 years.

Smoking and Pet Policy

Japanese Mountain Retreat Mineral Springs and Spa has a non smoking policy indoors as well as a NO PET policy. If you arrive with a pet you will be requested to leave the resort, no refunds will be provided for any part of your stay.

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